Technical Writing - Accruent
Technical Writing - Accruent
As an Associate Technical Writer at Accruent, I managed documentation for two products: VFA.Facility and BigCenter.
As an Associate Technical Writer at Accruent, I managed documentation for two products: VFA.Facility and BigCenter.
Documentation Updates & Release Notes: Regularly updated user guides and crafted concise release notes to highlight new features and product enhancements.
Customer Engagement: Utilized Marketo for targeted email campaigns, improving open rates through A/B testing.
Accruent Analytics Guide: Authored a comprehensive user guide, leveraging Madcap Flare for content creation.
Collaboration with UX: Partnered with the UX team to refine software interfaces, reducing customer support inquiries. (See Clipboard.)
Localization & Cost Saving: Updated legacy documentation for localization, significantly cutting translation costs.
Tools
Tools
Madcap Flare, Microsoft Word, Marketo, VFA.Facility, BigCenter
BIGCenter Release Notes.pdfBIGCenter Release Notes.pdf